Privacy Policy
This Privacy Policy explains how Maia Explorer processes personal data when you use chimneyquiltalbum.click, make a booking, or communicate with us about culinary and market tours in Maia. It describes the main categories of data we collect, the purposes for which we use it, and the choices and rights available to you under applicable law.
How We Use Data
We process personal data to handle booking requests, confirm dates and group details, collect dietary information, check venue availability, confirm routes and tastings, process payments, and organise meeting-point arrangements. We also use data to communicate with you, respond to enquiries, manage customer records, improve website performance, maintain security, and comply with legal, accounting, and recordkeeping obligations.
Service Providers and Partners
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational partners that help us manage bookings and website functions. Where a tasting venue or related service provider must be informed to arrange a reservation, we share only the details needed for that purpose. These parties are expected to use the data only for the services they provide to us.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or address security issues. We may also share information in connection with a dispute, claim, or regulatory inquiry when such disclosure is permitted or required by law.
Your Privacy Rights
Depending on your location and the legal basis for processing, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to object to direct marketing where such communication is used. These rights are not absolute and may be limited where we must retain information for legal, contractual, or operational reasons.
How to Make a Request
To exercise a privacy right, we may ask for information needed to verify your identity and understand the request. We will assess the request and respond within the period required by applicable law. If a request is complex or involves other legal obligations, our response may take longer, and we will explain the reason where permitted.
Retention of Data
We keep personal data only for as long as needed to manage enquiries, confirm bookings, deliver services, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymise it where appropriate. Some records may be retained for a longer period if the law requires it or if they are needed to establish, exercise, or defend legal claims.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for bookings, communication, service delivery, and website operation, and we apply appropriate safeguards to the data we handle.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection to processing. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with a competent supervisory authority, although we encourage you to raise concerns with us first so we can review them.
Data We Collect
We may process identification and contact details, booking and payment information, dietary preferences, group size, requested dates and times, meeting-point details, communication records, and technical data such as device and browser information. Where needed for a tour, we may also process accessibility-related information and other details you choose to provide so we can assess route suitability and confirm arrangements.
Sources of Data
We receive personal data when you submit a booking request, communicate with us by email or phone, provide dietary or route preferences, or complete payment-related steps. We also collect limited technical data automatically through the website and may receive operational information from payment providers or other service partners involved in handling a reservation.
Cookie Types
The website may use essential cookies needed for basic operation, preference cookies that remember limited settings, and analytics or performance cookies that help us understand site use. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the website to function and improve.
Cookie Controls
You may block or delete cookies through your browser settings, although some site functions may not work as intended if you do so. Where the website provides a cookie banner or similar control, you can use it to manage non-essential cookies. Browser settings remain the main method for limiting tracking technologies.
Contact Information
Use the contact details below for privacy questions, rights requests, or policy-related concerns.